This policy explains how PGS Services Limited, trading as HandyExperts, collects and uses personal data.
We comply with:
The data controller responsible for personal data collected through this website is:
PGS Services Limited
Registered office:
Unit 107
61 Victoria Road
Surbiton
KT6 4JX
United Kingdom
Contact email:
admin@handyexperts.co.uk
We may collect the following types of personal data.
Identity data
Contact data
Transaction data
Financial data
Account data
Technical data
Usage data
Marketing data
We collect personal data when you:
We may also receive personal data from third parties including:
We use personal data to:
When you request a service from us we may contact you by:
to:
These communications are considered service communications rather than marketing and may be sent even if you have opted out of marketing messages.
We process personal data under the following lawful bases:
Contract
To provide services requested by you.
Legitimate interests
To operate and improve our business.
Legal obligation
To comply with financial and regulatory requirements.
Consent
Where required for marketing communications.
HandyExperts operates a network of independent trade partners who carry out work on our behalf.
Where you request a service, relevant personal data such as your name, address and contact details may be shared with the assigned trade partner in order for them to:
Trade partners receive only the information necessary to carry out the job and are expected to handle personal data responsibly.
Personal data may also be shared with:
We retain personal data for up to 8 years after the last service or invoice.
This allows us to:
Data will be deleted or anonymised when no longer required.
Some service providers may process data outside the UK.
Where this occurs we ensure appropriate safeguards are in place in accordance with UK data protection law.
Telephone calls and communications with our office may be recorded or logged for purposes including:
Where call recording takes place it will be handled in accordance with applicable data protection law.
You have the right to:
Requests can be made via:
admin@handyexperts.co.uk
If you have concerns about how your personal data is handled please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Cookies are small text files stored on your device when visiting a website.
We use cookies to:
Cookies may include:
Essential cookies
Required for basic website functionality.
Analytics cookies
Used to understand how visitors use our website (for example Google Analytics).
When you first visit our website you may be presented with a cookie consent banner.
Where required by law, non-essential cookies will only be placed on your device after you have provided consent.
You can manage or withdraw cookie consent through your browser settings or the cookie preferences available on the website.
HandyExperts' service is designed to give you a pain-free experience. The promise describes how you will get looked after at each stage of the job:
Before
how we handle enquiries and prepare for the work
During
how we communicate, charge and get the job done
After
how we respond to post job issues and follow ups
We don't pretend to be perfect so if we fall short in any area we encourage you to let us know and we'll put things right.
Our hassle-free promise to you
Quick response & turnaround times
Carefully selected tradespeople
A friendly and personal approach
Our hassle-free promise
All work is guaranteed for you
Business established 15+ years
Over the years, we've helped thousands of happy customers and have hundreds of great reviews...
Very happy with the service I have received. The engineer who did the work was so efficient, neat and tidy. I am so pleased to have had such a nice person working in our home.
Thank you.
Very reasonably priced. Quick service. Friendly staff both over the phone and the plumber (Jamie). He was tidy, respectful of our property and did a neat job. He was confident and allayed our worries with our leak.
All good! 👍 Easy payment method too. Thank you all.
Excellent service and was able to pay on line after. A fully comprehensive copy of the work done and remedies suggested was sent by email. Follow up call the following day to make sure all was ok.
Amazing professional service.
Staff really listen to your needs. Booking very simple and availability very good. Lots of different trades, a one stop shop for all possible needs and emergencies. The trades guys are brilliant, professional, clean up, listen to all requests and carry out good quality repairs and installations.
Work is first class.
Excellent. I have used this company many times. They are always very good at communication. Very punctual. Tradesmen are polite and very high standard of work.
I will always use them before anyone else.
Overwhelming pleasant experience from my first contact with the office staff, all the way to the trades-person.
100% totally trustworthy company.
Called for help with electrical and handyman at our rental property. They were very efficient and helpful and particularly good at keeping us and our tenant in touch about their movements and what the next steps would be. No wait time when I called customer services either.
Will definitely use them again.
Previous
Next
Use the form to request your callback and we'll come back to you straight away.
Put your contact details into the form along with anything you'd like to share with us about the job.
Our office experts will check the details and call you back with prices and availability.
If it sounds good and you like your trade services hassle-free & fully managed then we're ready to book you in!
0330 912 2323
Called in the morning and the electrician came later that day. He wore a mask and gloves, and was very friendly, professional and efficient. He sorted the problem and left the area he had worked in clean and tidy.
Highly recommended.