Data privacy notice (GDPR compliant)
The rules on processing of personal data are set out in the General Data Protection Regulation (the "GDPR").
Data controller - A controller determines the purposes and means of processing personal data.
Data processor - A processor is responsible for processing personal data on behalf of a controller.
Data subject - Natural person
Categories of data: Personal data and special categories of personal data
Personal data - The GDPR applies to 'personal data' meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data - The GDPR refers to sensitive personal data as 'special categories of personal data' (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
PGS Services Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Address: Unit 107, 61 Victoria Road, Surbiton, Surrey KT6 4JX Email: firstname.lastname@example.org Phone: 0203 674 1686. For all data matters contact us on email@example.com.
We use your personal data for the following purposes:
create database records on our system (customer file, property file, job file, invoices) so we can administer the requested service.
share job and contact details with the trade partners so they can attend to the job and communicate with customers
communicate with customers about service related matters
request payments via email, generate and send invoices, generate and send invoice reminders
send service reminders (i.e. annual boiler service reminder)
With reference to the categories of personal data described in the definitions section, we process the following categories of your personal data:
Identity data Name Address
Contact data Email address Phone number
Transaction data details about payments made by you to us and the services provided details about payments made by us to you in the event of refund or other payment
Financial data in the event of refunds or other payments by us to you we may request your bank account number and sort code
Profile data your username and password for gaining access to the customer portal we provide your preferences in relation to communication with you your login and usage activity your feedback data if you provide feedback
Usage data information about how you use our service and your purchase history
Technical data Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Marketing data your preferences in receiving marketing communications from us and third parties
We have obtained your personal data from information that you provide to us on the telephone, via email, through forms on our website and through the web chat tool on our website. We may obtain your personal data when it is passed to us by a third party whom you may contact in relation to your request for provision of a service (i.e you may contact a boiler manufacturer about installation of their product and they then pass your details on to us). We also obtain anonymised technical data from third parties such as Google adwords and Google analytics.
Your personal data will be treated as strictly confidential, and will be shared only with:
PGS office staff (employed, freelance or worker) - as is necessary to communicate with customers and administrate jobs.
Registered PGS trade partners - view only access only to those job files to which they have been assigned to carry out the work.
Payment processing gateway (SagePay at time of writing) - during the payment process the customer's name, billing address and email address is passed to the gateway to be used to process card payments. Customers enter card details directly with the gateway, card details are secured by the gateway itself and are not available to PGS staff.
Suppliers - occasionally it will be necessary to arrange for a third party supplier to deliver materials directly to a customer address or to carry out services at a customer address.
HM Courts and Tribunal Service - in the event of non payment of an invoice we will initiate an online money claim using the customer's name and address.
Gas Safe Register and other regulatory bodies - on completion of certain types of work we are required to submit a notification to a regulator or governing organisation. Such submissions may include personal data including name, address, telephone number and email address, as well as details of work carried out.
Parts manufacturers - in order to register warranties or carry out assessments it may be necessary to share personal data with parts manufacturers which may include name, address, telephone number and email address.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
If PGS Services Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We keep your personal data for no longer than reasonably necessary for a period of 8 years from the date of the last job we carried out or from the date of the last invoice generated (whichever is the later) in case of any legal issues arising from work carried out and for financial record keeping purposes. We also retain job information for customers because they require information for reasons such as to satisfy a request from a property purchasing party or for a warranty claim.
You are under no statutory or contractual requirement or obligation to provide us with the personal data that we usually request but failure to do so will likely result in us being unable to carry out any services or enter into an agreement to carry out any services.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
We use automation for many of our financial and accounting processes including invoicing and payment reminders which invoices automated changes to our database records and the sending of emails. We have automated systems that generate invoices, sort batches, apply payments and send out invoices and reminder letters. Decisions of serious consequence (i.e. proceeding to a court claim over an unpaid amount) are always taken by a human. We are happy to discuss our use of automation with customers and exclude them if requested and deemed necessary.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
To exercise all relevant rights, queries or complaints please in the first instance contact us. Unit 107, 61 Victoria Road, Surbiton, Surrey KT6 4JX Email: firstname.lastname@example.org Phone: 0203 674 1686.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
HandyExperts' service is designed to give you a pain-free experience. The promise describes how you will get looked after at each stage of the job:
how we handle enquiries and prepare for the work
how we communicate, charge and get the job done
how we respond to post job issues and follow ups
We don't pretend to be perfect so if we fall short in any area we encourage you to let us know and we'll put things right.Our hassle-free promise to you
Quick response & turnaround times
Carefully selected tradespeople
A friendly and personal approach
Our hassle-free promise
All work is guaranteed for you
Business established 15+ years
Over the years, we've helped thousands of happy customers and have hundreds of great reviews...
Called in the morning and the electrician came later that day. He wore a mask and gloves, and was very friendly, professional and efficient. He sorted the problem and left the area he had worked in clean and tidy.
Very happy with the service I have received. The engineer who did the work was so efficient, neat and tidy. I am so pleased to have had such a nice person working in our home.
Very reasonably priced. Quick service. Friendly staff both over the phone and the plumber (Jamie). He was tidy, respectful of our property and did a neat job. He was confident and allayed our worries with our leak.
All good! 👍 Easy payment method too. Thank you all.
Excellent service and was able to pay on line after. A fully comprehensive copy of the work done and remedies suggested was sent by email. Follow up call the following day to make sure all was ok.
Amazing professional service.
Staff really listen to your needs. Booking very simple and availability very good. Lots of different trades, a one stop shop for all possible needs and emergencies. The trades guys are brilliant, professional, clean up, listen to all requests and carry out good quality repairs and installations.
Work is first class.
Excellent. I have used this company many times. They are always very good at communication. Very punctual. Tradesmen are polite and very high standard of work.
I will always use them before anyone else.
Overwhelming pleasant experience from my first contact with the office staff, all the way to the trades-person.
100% totally trustworthy company.
Called for help with electrical and handyman at our rental property. They were very efficient and helpful and particularly good at keeping us and our tenant in touch about their movements and what the next steps would be. No wait time when I called customer services either.
Will definitely use them again.
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Send us your job spec with photos if you have any or call us on 0330 912 2323 if you prefer.
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Your quote will soon be sent to you. If we need to see the job in more detail a video quote or free visit can be arranged.